Edit order? Change size in order?

Nicole_Jones
New Member
1 0 1

I have had a few cases when an order has been placed and then I have received an email to change the size of one item before shipping. I can not workout how to edit the size in the order? I have been shipping the size the customer wants but unable to correct my inventory online! How do people get around this?

 

thanks

nicole

Nathan27
Shopify Staff
Shopify Staff
81 0 1

Hi Nicole,

Currently there is no way to directly edit the variant that was chosen by the customer on the order, but there are a couple of ways around that! You can definitely use the new order drafts feature to create a new order to replace the one the customer placed and select the appropriate variant on that one (can also make a note as to the orginial order for tracking). The other option would be to ship the items and then manually adjust the inventory for the variants affected. 

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