General shipping profile conditions default to lb when rest of site is g

New Member
1 0 0

Hi - just setting up a new site and setting the general shipping profile with Royal Mail aligned zones and weight bands but it's in lbs. The site is set to g and metric in the general settings, but when I go back into the General Shipping Profile, still in lb


Anyone else had this?

Shopify Staff
Shopify Staff
1289 165 215

Hi, @RobS1


I’m Helen from Shopify Support. Great question!


This happens if the weight units in ‘Settings > General’ are changed after creating your Shipping Profile


Changes to settings like weight units or currency don’t automatically update your current shipping profiles. Therefore, you need to delete the profile you have now, and re-create a new one in order to have it save into your preferred weight unit.


Hope this makes sense. How is the rest of your store setup coming along?

Helen | Social Care @ Shopify 
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