Has anyone experienced a prolonged store closure on Shopify?

Zasaieth
Visitor
3 0 0

is somone here have same experince us I 
Shopify closed my store and i've sent all proofs but more than 8 days i'm waitng for a replay and that hurts my busniess and my team 

Replies 4 (4)

Blair
Shopify Staff
1861 254 224

Hi @Zasaieth,

 

Thank you for reaching out to the Community. I'm happy to provide some guidance on this request, to ensure it gets resolved.

 

If you haven't done so already, I'd encourage you to connect with us directly. This will allow you to follow up with us on your open ticket, as we’re unable to provide account-specific support via the Shopify Community. We will also be able to confirm the appropriate steps have been taken to ensure this gets resolved as quickly as possible. 

 

To connect with us, you can: 

 

  • Head over to our Help Center.

  • In the virtual assistance chat box, please type I can't log in.

  • This will populate a few resources, where you can wait a few moments until you see the I still need help option.

  • Click Account Support.

  • Scroll down until you see the option to chat with an advisor. 

 

If you have followed up with our advisor team already and it has been advised that your ticket was escalated, then you will want to wait for our reply. While I can completely understand how that may not be ideal, our escalated teams are working as quickly as possible to ensure this gets resolved. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Zasaieth
Visitor
3 0 0

i have already a ticket escalated it's 7 days  now 

Blair
Shopify Staff
1861 254 224

Hi @Zasaieth,

 

Thanks for the prompt response and sharing those additional details. 

 

In that case, you will want to continue to wait on our reply. While I can completely understand how that may not be ideal, our escalated teams are working as quickly as possible to ensure this gets resolved. As soon as updates are available, the relevant teams will be sure to follow up with you directly. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Zasaieth
Visitor
3 0 0

i already provided documents to this ticket a019eaa7 475e a2bb c3b99beec0ff it's now 10 days you don't think it takes to long 
imagine you can't even see your clients details to ship their products