Have I lost my money?

New Member
1 0 0

I placed an order with vcikno.myshopify for $212.  I received a text message that I would be notified when my purchased shipped.  The store is no longer an active site.  Have I just lost my $212?  What steps do I need to take?



Shopify Staff
Shopify Staff
906 87 199

Hey, @crwilson39!


Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.


Sorry to hear you have not received your order yet, I know how frustrating it can be. However, as Shopify is the platform many shops use to build their website, we don’t actually manage inventory or ship orders from here ourselves. We have put together this detailed FAQ to help you with the next steps here.


All the best,



Lulu | Social Care @ Shopify
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