FROM CACHE - en_header

HELP PLEASE

cyaincollege
Tourist
5 0 1

HELP I have been trying to change the bank account info on our shopify site in the payment settings and I AM entering the correct info for our previous account and the new account but I get an error that says it doesn't match what is in the system and to contact support.  Well, I'd love to contact support and talk to a human to help me sort this out, but apparently there is no phone number for Shopify.  This is very disappointing.  Not even a live chat function?  C'mon! 

 

So I am posting here in the hopes that a "Shopify" customer service person will see my request and help me.  Again, I am entering the correct old bank info and new bank info but receiving an error.  PLEASE PLEASE HELP ME!!!!

Replies 17 (17)
Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hi, @cyaincollege.

Tira here, from Shopify Support.

I'm sorry to hear that you are experiencing this. I am here to help. Thank you for these details. I understand you want to pay for your subscription plan. Is that correct? 

Could you please take a screenshot of the error that you're seeing?  I would love to take a further look.

We do offer live support over phone through a callback. You can schedule a callback with us at support.shopify.com. You can also chat with our team live by clicking on the "Chat with us" button when you head to our Support page. Check out our Shopify Community thread on the best ways to receive support here: How to Get Help with your Shopify Store. At the bottom of the post, there is information on our phone, chat and email support. 

Talk soon,

Tira | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Ninibeauty
Tourist
6 0 1

Yess!! The same thing is happening to me right now !! 

Ninibeauty
Tourist
6 0 1

Same thing is happening to me ! Please help me it’s not working and i would like to move foward in my business and it’s not working please help me !!! The response that you gave didn’t help me  because I couldn’t find the” callback “ or to set the call yall please help me ! Please 

cyaincollege
Tourist
5 0 1
Thanks for respodning...No, I have paid for my subscription. I need to
change bank accounts for my store.. when I go to settings then to payments
to enter the new route and bank number it is telling error that my bank
account info does not match.
Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Thanks for confirming the error message, @cyaincollege

This error can show up when updating you bank account information with Shopify Payments. 

When you update your bank account information with Shopify Payments, you will be asked to fill out a form to confirm your old banking details (such as the routing and account number) , and then to add your new banking details. If the old banking details do not match what you had on file before, the error message that you received will display in the Shopify Admin. 

Is this the first time you've set-up Shopify Payments on your store? Or have you done this before? 

 

Tira | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

cyaincollege
Tourist
5 0 1
I have done this before I only have one bank account that I used so the
numbers should be working
cyaincollege
Tourist
5 0 1

I have set this up before, its not my first time.

Laura38
Tourist
7 0 1

You are lying, because none of the facilities you mention is leading to any real support, nor chat with a real person. And there are no phone numbers anywhere to be found. And if there is a special number for customer support them why can't you cite it right here, because on the web page and in forums it is not published. Check out the very link you yourself are posting and you will see this.

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Thanks for confirming, @cyaincollege.

I would like to take a further look into this for you with our team. To make it easier for you, I have gone ahead and sent an email to your email address listed on your Shopify Community profile. 

Can you please check your inbox?

I look forward to hearing from you,

Tira | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hi, @Ninibeauty and @Laura38.

Thank you for your feedback. We do have a step-by-step guide in our Shopify Community thread that shows you how to access our live chat, email and phone (callback) support: Support Contact Options?.

Let me know if this helps! 

Are you still experiencing a similar error, @Ninibeauty? I'm happy to send you an email as well to take a look. Please reply here if you would prefer this.

Cheers, 

Tira | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Ninibeauty
Tourist
6 0 1

Yes I am. Can you please send me the email please 

Ninibeauty
Tourist
6 0 1

Yes I am please send me the email 

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hi, @Ninibeauty.

I've gone ahead and sent an email to the email address that you have in your Shopify Community profile.

Can you please check your inbox? Please reply to the email and I can forward your email to our team to take a look. 

Cheers, 

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Laura38
Tourist
7 0 1
No, it is not helpful because you don’t have access to that information while on “free test drive” - those options become available only when you have already fraudulently without permission charged the “trapped” person’s credit card.
The whole site is built with links that go round and round and never gets you anywhere while on “free trial”. I am a pretty patient and systematic person - and after struggling to cancel my account for 2 days - I gave up understanding that I am just cleverly trapped.
If Shopify didn’t have the intention to charge all those who have fallen into the “free trial” trap - they wouldn’t have made it impossible to stop or cancel the account before the end of the trial.
You are such genius programmers to make such a colosal commercial tool as Shoppify and can’t make it easy and transparent for people to sign out??? Whom are you kidding? It’s a purposeful trap to charge anyone who leaves their credit card details .
You are not a trustworthy commercial partner.
Laura38
Tourist
7 0 1
That’s a bit late , isn’t it? You first offend and then amend and think that we are friends again? No. You first publicly announce that you are purposefully trapping people to charge their credit cards and then - you publicly inform the ways how you have changed your site and made it easy for people to bail out when they find out that this Shoppify thing isn’t for them.
Will you? Please inform me where can I see this announcement publicly published. Thank you.
Ninibeauty
Tourist
6 0 1

Yes I am please send me the email 

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Thank you for your reply @Ninibeauty. I have sent another email to your email address. Can you check your inbox so that I can look into this for you?

I can't wait to hear from you.  

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog