How can customers modify or cancel their orders?

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If a Person Books an order with Phone number or email and later wants to either delete a product or add more to the order and / or cancel their order, how can they do so? Where is the integration since they must not have created an account or login/password?





Replies 2 (2)

Shopify Expert
2266 207 600

They can do this by contacting your staff and your staff edit the order.


The only other way I can think of is if you have a checkout upsell app, where the customer can edit the order after placing it, usually for a limited time frame, but in general to edit an order you go to the Orders page, select the order, then click Edit.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks

Shopify Partner
166 9 46

Hi Fishermanshub,

I have made an app specifically for shopper to cancel order, it allows customer to cancel and reorder easily.

Without an account, they still can cancel the order on the order status / thank you page : 

Screenshot 2023-06-09 at 3.09.31 AM.png


You can also specify a list of cancellation reasons (customer can also input custom reason) for customer to choose when they cancel order, then you can know why they are cancelling : 

Screenshot 2023-06-09 at 3.09.50 AM.png

You can also customize the email template for the order confirmation email, to include a link for customer to cancel order (I can help you customize after you have installed the app) :

Screenshot 2023-06-09 at 3.13.35 AM.png


You can also set condition like only allow customer to cancel within 30 minutes of placing order.

The app name is Cancellable (, it comes with 14 day free trial, you can give it a try and see if it fits your store's use case.

Hope this helps!


Axel (developer of Cancellable app)

Spent too much support time dealing with order cancellation request from customer? Wouldn't it be good if customer can cancel order on their own without bugging your support? Try out Cancellable app! . I also write articles about store customization that can improve your customer shopping experience here : Yagi Software Blog