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How can I activate Multibanco on my Portuguese store?

thesmokingfoxx
Visitor
2 0 0

Hi, I'm trying to get Multibanco activated on my portuguese store but I keep getting this message that I need to contact support. It's been a bit frustrating as i spent the last hour trying to get/find a live agent and i keep getting redirected to the chat bot.

Can someone point me in the right direction, please?

Thanks

2023-09-06 16_31_45-The Smoking Fox · Shopify Payments · Shopify.png

Accepted Solution (1)

Victoria
Shopify Staff
2093 148 247

This is an accepted solution.

Hello, @thesmokingfoxx.

 

Welcome to the Shopify Community.

 

I would like to advise that in order to activate Multibanco for your online store, you need to use Shopify Payments. Multibanco works only when Shopify Payments is active, and it doesn't work when Shopify Payments is in test mode. You need to deactivate any conflicting alternative payment gateways before you can enable Multibanco.

 

To get in touch with our support team, you will need to navigate to the Shopify Help Center and communicate with the Help Center Assistant. Once you've typed your question and the Help Center Assistant has replied, you should see the option I still need help appear in the chat box. Once selected, you should see another option Select a store to connect with a support advisor, please click this to proceed. 

 

I hope this helps!

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 2 (2)

Victoria
Shopify Staff
2093 148 247

This is an accepted solution.

Hello, @thesmokingfoxx.

 

Welcome to the Shopify Community.

 

I would like to advise that in order to activate Multibanco for your online store, you need to use Shopify Payments. Multibanco works only when Shopify Payments is active, and it doesn't work when Shopify Payments is in test mode. You need to deactivate any conflicting alternative payment gateways before you can enable Multibanco.

 

To get in touch with our support team, you will need to navigate to the Shopify Help Center and communicate with the Help Center Assistant. Once you've typed your question and the Help Center Assistant has replied, you should see the option I still need help appear in the chat box. Once selected, you should see another option Select a store to connect with a support advisor, please click this to proceed. 

 

I hope this helps!

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

thesmokingfoxx
Visitor
2 0 0

Hi Victoria, thanks for your reply and for pointing me on the right direction. I was able to contact live support and the issue is now solved.

Again, thank you for your help!