How can I activate my Bankful account on Shopify?

Taurian626
Visitor
2 0 0

Hello,

I have created my Bankful account but I am unable to activate it on my Shopify. The option to pick Bankful in the alternative payment options is not there. Per Bankful, they have had this same issue with other Shopify accounts and advised me to reach out to Shopify to correct this issue. I have attached a screenshot of the list of alternative payment providers and Bankful is not showing up. Please HELP??

Thanks in advance!

 

Screen Shot 2021-10-07 at 1.28.24 PM.png

 

*edited by moderator to reflect Pinwheel Payments name change to Bankful

Replies 11 (11)

Olivia
Shopify Staff
1698 146 305

Hey, @Taurian626!

Welcome to Shopify Community.

Thank you for sharing your question. I'd be happy to support you further.

For starters, can you clarify which region you are located in? That will help us ensure Bankful and Shopify's integration is supported there, along with guide on further troubleshooting steps.

I look forward to your reply,

 

*edited by moderator to reflect Pinwheel Payments name change to Bankful

Olivia | Social Care @ Shopify 
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Taurian626
Visitor
2 0 0
Hello,

Thank you for your reply. I have resolved the issue. Thanks again!
Olivia
Shopify Staff
1698 146 305

Thank you for that update, @Taurian626.

I am very glad to hear that. Are you able to share the solution with us for future readers that may run into this issue?

Thank you so much,

Olivia | Social Care @ Shopify 
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Citystyle
Visitor
1 0 0

Hey Olivia,

I'm having the same issue. I'm based in NYC. Would you be able to help?

Olivia
Shopify Staff
1698 146 305

Hi, @Citystyle!

 

Thank you for reaching out and joining our thread.

 

As per the available payment gateways in the United States, you can certainly use Bankful in your region. With that being said, it sounds as though you are unable to select it from the available drop downs in your payment settings?

 

Do you have Shopify Payments enabled at all? If so, you cannot enable a third-party payment provider simultaneously. For further context, are you able to show me a screenshot of your experience to make sure I don't misunderstand anything?

 

I look forward to your reply,

 

*edited by moderator to reflect Pinwheel Payments name change to Bankful

Olivia | Social Care @ Shopify 
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JS556
Visitor
1 0 0

Hi Olivia, 

 

I am dealing with the same issue. I've been working with shopify's support through chat. There has been no progress and I need to resolve this in order to make sales on my store. When i go to activate Pinwheel and our payment gateway, they are not showing up in the drop-down menu. Can you please advise?

Olivia
Shopify Staff
1698 146 305

Thanks for reaching out, @JS556!

 

If you are already in touch with our Live Team then you are absolutely in the right place to get support with your issue. Our Public Support team can provide general assistance, however, we do not have the same access the internal team does in order to provide the right context into why or why not this gateway is available for you.

 

In addition to the support they are providing, please do let me know the region you are operating out of and your current enabled gateways. If I can offer any advice, I certainly will.


Warm regards,

Olivia | Social Care @ Shopify 
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thefrenchsmoke3
New Member
4 0 0

Hey Olivia,

I'm having the same issue. I'm based in FRANCE. Would you be able to help?

Olivia
Shopify Staff
1698 146 305

Thanks for reaching out to me, @thefrenchsmoke3!

 

I looked up the available payment gateway integrations in France, and I do see that Bankful is on the list! That means, it should be an available option for you so long as you don't have any other gateway enabled that is preventing the connection. 

 

Can you let me know what specific error you are seeing or issue you run into when setting it up? Does it simply not appear as an option?

 

Warm regards,

Olivia | Social Care @ Shopify 
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shophemp
Visitor
1 0 0

Olivia, im having the a similar issue when attempting to connect the bankful to my Shopify i ket an error message that says invalid credentials  but im using the same credentials as im logged literally in the bankful dashboard.

Olivia
Shopify Staff
1698 146 305

Thanks for joining our thread, @shophemp!

 

Can you clarify what the error is, along with a possible screenshot? Furthermore, if you can provide a step by step of your experience that may also help us identify the issue.

 

Please be sure to block out any sensitive information as this is a public space.


Warm regards,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog