How can I cancel a mistakenly purchased domain on Shopify?

1 0 0

I just created a trial account and was new on Shopify so in curiosity i clicked on domains nd clicked on but now by mistake. So now i am stuck with a domain name and a unwanted 1400rs charge that i haven't paid yet but will soon be deducted from my account. Please help me if i get charged since i was just trying the app.

Reply 1 (1)

Shopify Staff
1166 129 179

Hi, @Mosestanmay!


I'm sorry to inform you that we are unable to issue a refund for a domain once it has been purchased, as stated in our policy here. The ‘Domain Registration Agreement’ presented at the time of domain purchase indicates that the purchase cannot be refunded. Once you have purchased a domain, you will have ownership of it for one year.

However, if you wish to transfer the domain to another provider such as GoDaddy or Namecheap, you are welcome to do so.


Let me know if you have any other questions!


Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog