How can I cancel and get a refund for my accidental subscription?

[StephLuciani]

Hi, 

So for some reason I accidentally subscribed to a Shopify Account a while ago and have been charged monthly subscriptions. I am very stressed out as I can’t afford this and need to be refunded immediately for this. 

Lucky it’s only been two amounts charged.

34.09 USD and $31.90 USD.

Can someone please refund this for me ASAP,

thank you

[SLC_Superco]

Hi @StephLuciani,

Thanks for sharing your query to the community forums, I would highly recommend contacting the Shopify support team on this link : https://help.shopify.com/. The team might be able to check further on the refund request. 

Take care!

[StephLuciani]

I’ve tried but nothing works.

[SLC_Superco]

Hello @StephLuciani,

Thanks for your response. You can use this link https://help.shopify.com/en/questions#/login to log in with your store details and reach out to the support team. You can choose a contact channel (live chat, phones or email).  

[StephLuciani]

I can’t locate the link to contact someone via phone, live chat or email?

[SLC_Superco]

Hello,

I've attached screenshots on how you can contact support. Please let me know if this works. Take care! 

[Don]

Hi there @StephLuciani!

Don here from Shopify.

Thanks for sharing your query with us here in the Community.

If you're not using your Shopify store you can simply close your store down fully yourself and you will not continue to be billed for the service.

Once you have closed your store you can get in touch via our Help Centre here for account support where we'll be able to check to see if a refund request would be possible for any of the subscription time in question.

Let me know here if you need a hand with accessing these options yourself and if so, what seems to be happening there to prevent you from proceeding.

All the best!

Regards,

Don