How can I change the birth date associated with my payment details?

[adonica]

Hi Shopify Team, 

I accidentally put in my Birth Date instead of my mothers, all of my payments will be going to her so I need to put in her birthday, I've put her name and card details but I can't work out how to change the birthdate. 

Kind Regards

Evelyn 

[Summer · Accepted solution]

Hey, @adonica! Welcome to Shopify Community!

Because your concern involves sensitive information, we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.

Issue Summary: Update birthdate of Shopify Payments account

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[parvjain]

Hi,

I have the same problem but when I click the link it gives me this message:

Missing account details

To proceed, go to your Shopify account settings page. Ensure that there is a name and email associated with your account in the Details section.

View account settings

When you are done updating your account details, return to this screen and continue.