How can I change the incorrect date of birth on my account?

shea3
Visitor
1 0 0

I accidentally put in the wrong date of birth when setting up my account and now i cannot verify my ID and receive payments into my bank account.

 

How do i go about changing my date of birth?

Reply 1 (1)

Imogen
Shopify Staff
1548 187 276

Hi there, @shea3. Thanks for taking the time to reach out to the Shopify Community with your question around changing your Date of Birth on file. My name is Imogen. It's good to meet you!

 

In order to have such a change made to the information that is on file for your business, you will need to reach out to our Authenticated Support Team so they can put in a change request for you. You will want to use this link to reach out to our Help Center. From there, let our AI Chat Assistant know that you're looking to change your DoB for your store, and it will provide you with the prompts you need to get connected with the team to make the change.

Imogen | Social Care @ Shopify 
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