How can I correct my wrong birth date for payment setup?

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How can I correct my wrong birth date for payment setup?

yokaizama
Visitor
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Hey, I am trying to upload my documents so I can start receiving payments but it says but D.O.B is wrong so i am in need to change this I don't know how I got my birth date wrong but I will be needing it to change.

 

 

Accepted Solution (1)

Summer
Shopify Staff
1375 322 238

This is an accepted solution.

Hey, @yokaizama! Welcome to Shopify Community!

 

We’ll need to assist you with updating your date of birth as there's no option to do this in the admin. In order for us to do so, we'll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, but, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)

Summer
Shopify Staff
1375 322 238

This is an accepted solution.

Hey, @yokaizama! Welcome to Shopify Community!

 

We’ll need to assist you with updating your date of birth as there's no option to do this in the admin. In order for us to do so, we'll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, but, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog