How can I correctly refund a customer from my balance funds?

1 0 0

Hello I Thought I was refunding my customer from her previous purchase , but I just realize I have a balance . How do I move the balance funds to the correct area 

Reply 1 (1)

Shopify Staff
1527 186 275

Hey there, @Nedra_Jones. Thanks for taking the time to reach out to the Shopify Community with your refund question. It's nice to meet you!


I just have a few questions I'd like to ask you so I can make sure I'm fully understanding your question:


  • When you say 'balance' - are you referring to the product known as 'Shopify Balance'? Or, are you referring to money that you have in a pending payout?
  • Are you able to provide me with more information around this situation? Any additional context you can provide would be fantastic, as it would help me support you with this request.


Get back to me when you can with the requested information. I'll keep my eyes peeled for your reply!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog