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How can I delete my Visa card from my account?

Crown1
Visitor
2 0 0

How can I remove my Visa card from my account 

Accepted Solution (1)

Maz
Shopify Staff
1168 129 181

This is an accepted solution.

Hey, @Crown1!

 

Thanks for getting in touch.

 

The credit card can not be removed from your account in the admin it can only be replaced, this is because Shopify requires a valid billing method to keep the account running.

 

Do you wish to replace the card or cancel your store? If you need help with removing the card then our Accounts team can help with that. You can reach out to live support here, and follow the prompts to access support.

 

Let me know how it goes!

 

Maz | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)

Maz
Shopify Staff
1168 129 181

This is an accepted solution.

Hey, @Crown1!

 

Thanks for getting in touch.

 

The credit card can not be removed from your account in the admin it can only be replaced, this is because Shopify requires a valid billing method to keep the account running.

 

Do you wish to replace the card or cancel your store? If you need help with removing the card then our Accounts team can help with that. You can reach out to live support here, and follow the prompts to access support.

 

Let me know how it goes!

 

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Crown1
Visitor
2 0 0

if I deactivate my Shopify store will the card on it be free of charges?

Maz
Shopify Staff
1168 129 181

Hi, @Crown1!

 

Thanks for your response.

 

If you decide to deactivate your store then any due invoices will be need to be settled on the finalization page when you cancel your store.

 

 

May I ask if there is any particular reason as to why you wish to deactivate your store? Is there something you wanted to do but could not achieve it? Feel free to share your concerns here, and I'd be more than happy to help and guide you.

 

 

 

 

 

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog