How can I fix the ONERWAY payment method error on checkout?

Maribel_gom1
Visitor
2 0 0

Hello everyone, I need help I’m using ONERWAY for my payment method but once I click “check out” and click “credit/debt” as a payment method it shows an error that says “there was an issue processing your payment. Try again or use a different payment method” is there any solutions?

Reply 1 (1)

Kimi
Shopify Staff
1511 169 259

Hi, @Maribel_gom1.

 

If you haven't already done so, I recommend troubleshooting this using the steps below to begin with, to help rule out any potential browser or device caching issues:

 

  • Try to test your payment gateway via an incognito window
  • Or, you can use your usual browser but to clear the browser's cookies and cache prior to conducting your tests again
  • You can also try another browser. For example, if you're using Safari, you can try via Chrome or Firefox
  • You can also try to use another device, such as a different laptop or computer if you have access to one

 

If the issue still persists after the steps above, because Onerway is a third-party payment gateway that operates outside of Shopify, you'll need to contact the Onerway support team directly. They can help you investigate this issue in more detail from their end. 

Kimi | Social Care @ Shopify 
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