How can I get a refund for a plan I couldn't cancel due to a 503 error?

How can I get a refund for a plan I couldn't cancel due to a 503 error?

2 0 0

Hi, I have been trying to cancel my plan for before it renewed but I keep getting a 503 error when loading. The payment has gone through and I have been billed for a subscription I could not cancel due to shopify not working. I know that Shopify does no provide refunds but in this case where I am receiving an error preventing me from canceling, I believe that I am within my own right to ask for a refund.


I have also tried to contact Live support but that too is giving an error. Is there a support email that I could contact?

Replies 4 (4)

7 0 4

I was about to downgrade my store today before billing hit on the 30th. How convenient the option to cancel or change subscriptions is missing. Edited to add I was able to get in and change my subscription as of 8 tonight.

Shopify Staff (Retired)
537 38 79

Hi, @DaleM 
This is definitely a case that our internal support team can help with. When accessing the Help Centre , are you able to clear the cache and cookies of your browser or try accessing this via another or incognito browser please? 

Nia | Social Care @ Shopify 
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2 0 0

Apologies, looking at the billing cycle now it says It was charged from Loox App which is uninstalled.

Shopify Partner
24 1 2


Tamarry from the Loox here 🙂


Our Support team would be happy to look into this for you!


Please feel free to send a ticket to our 24/7 team at


We will gladly assist.