How can I get a refund for accidental extra store charges?

Kay88
Visitor
2 0 0

Hello, i was trying to pay my monthly dues to keep ky store open but for some reason i ended up creating a new store and being charged 2 additional times and now i want my money back and the other additional store closed. I need help

Replies 3 (3)

Emily
Shopify Staff
1309 101 189

Hi, @Kay88.

 

Thank you for reaching out! 

 

You will need to contact our Support Team, for possible refund options. I recommend closing the stores so you don't get charged again. 

 

Please let me know if you have any further questions! 

 

Take care,

Emily | Social Care @ Shopify 
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Kay88
Visitor
2 0 0
Thank you! Okay ill try and close the store today!##- Please type your
reply above this line -##
Emily
Shopify Staff
1309 101 189

Hi, @Kay88.

 

Thank you for your reply!

 

That's great. To close your store you can follow the instructions in our help center

 

Take care,

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog