How can I get a refund for an unshipped order?

How can I get a refund for an unshipped order?

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I haven’t received my order placed on 4/29/23  and it hasn’t even shipped out yet. Tried contacting company and it says not found. They already took money from my account. How do I get my money back?

Reply 1 (1)

Shopify Staff
1033 82 133

Hi there, @Stacyp.

As Shopify is software used by merchants to build their businesses upon, I would have no access to information regarding your order. However with that being said, I do completely understand to order something online and have it not arrive is always disappointing. 

If at least 30 days have passed and you have neither received the item, nor had a reply from the merchant, then I would advise reaching out to your bank for their advice on next steps to take. They will have access to transaction information, and can recover funds on your behalf. If you feel concerned this store may present a threat of fraud, you can use our "Report a merchant" function here. I trust this helps, thank you. 

Ivy | Social Care @ Shopify

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