How can I get a refund from Oure Modern for an undelivered order?

1 0 0

So I'm trying to fill it out a company issue thing, and it needs a company order URL, and I never got one, this is because the thing I paid for has never arrived I order basically a year ago, and still have arrived I know I got scammed. I'm trying to get my money back. What do I do?

Company name: Oure Modern

Reply 1 (1)

Shopify Staff (Retired)
687 74 152

Hi @Kreiter312 


First off, I am sorry to hear that you did not receive your order. I thank you for taking the time to submit a report based on your experience with this shop. The store URL would be visible in the confirmation email of your order. Regardless of whether or not you received the product, you should have received an email when the order was initially placed. 


As for retrieving your funds, I encourage you to reach out to your bank to report the charge. They have processes in place to investigate the charge thoroughly based on your situation. 


I hope this helps.



Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog