How can I get a refund from Oure Modern for an undelivered order?

How can I get a refund from Oure Modern for an undelivered order?

Kreiter312
Visitor
1 0 0

So I'm trying to fill it out a company issue thing, and it needs a company order URL, and I never got one, this is because the thing I paid for has never arrived I order basically a year ago, and still have arrived I know I got scammed. I'm trying to get my money back. What do I do?

Company name: Oure Modern

Reply 1 (1)

Holly
Shopify Staff (Retired)
687 74 154

Hi @Kreiter312 

 

First off, I am sorry to hear that you did not receive your order. I thank you for taking the time to submit a report based on your experience with this shop. The store URL would be visible in the confirmation email of your order. Regardless of whether or not you received the product, you should have received an email when the order was initially placed. 

 

As for retrieving your funds, I encourage you to reach out to your bank to report the charge. They have processes in place to investigate the charge thoroughly based on your situation. 

 

I hope this helps.

 

Cheers!

Holly | Social Care @ Shopify 
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