How can I reactivate disabled Shopify payments with correct documentation?

How can I reactivate disabled Shopify payments with correct documentation?

Shayan121
Visitor
1 0 0

I tried using shopify payments and it got disabled as I accidently added the wrong document now I have proper documentation so how do I enable it again

Reply 1 (1)

Rick
Shopify Staff
946 90 149

Hi @Shayan121 

 

Welcome to the Shopify Community! 

 

I understand that you would like to use Shopify Payments on your store, but have accidentally submitted incorrect verification documents and as a result you are unable to use it. I'd be happy to help clarify this situation for you.

 

Often when you have submitted documents that don't match, it will give you the opportunity to re-submit them. Are you seeing any messages in your admin suggesting that you need to re-submit documents? If so, feel free to try submitting the correct ones.

 

If you don't see any option to do this, or if maybe some of the details you entered in when setting up Shopify Payments are incorrect, then you will need to reach out to our support team in order for us to assist you.

 

You can use this link here to access support via our help center. You will need to be logged in to your store in order for us to be able to take a closer look. We can examine what is happening, and pass it over to the verification team if necessary. 

 

Besides this, how is the store setup coming along? Are you working on anything else in particular? We're always here to help if you need us, so feel free to ask any questions you may have and either myself or others here in the Community will try our best to help.

 

Rick | Shopify 
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