How can I require both email and phone number at checkout?

How can I require both email and phone number at checkout?

2 0 0

Hi shopify community,  i have a huge problem! 


When customers try checkout and buys from my shop they have a choice to put either their phone number( on danish "telefonnummer") or their mail, so many of the customers only put their number in, which is extremely bad because then i have troubles with shipment, cause then they can't get tracking updates for their package, and many of them has given bad reviews because of this.  So i'm asking you guys if you know how i can set it up so my customer both MUST checkout with mail and phone number to complete their order. It would be a huge help if you guys helped out, have a great day 🙂



here's a photo of how it looks for my customers when checking out: 

it says  "email or phone number"  ↓



and here you can see one of my customers checked out without putting in his mail, and only putting in his phone number ↓




Reply 1 (1)

Shopify Staff
1200 125 152

Hi, @Benjamin-Madsen!


Thanks for your post. You can choose from the following options for customer contact methods at checkout:


  • Phone number or email.
  • Email only.


From what you're describing, I think email only would be the best option. You can edit this in your Shopify admin by navigating to SettingsCheckout Customer contact method. You can also read more in this help document


By the way, if you're interested, you can share your store with me here and I can take a look and provide feedback! It's always helpful to have another set of eyes looking at your store to see where there's room for improvement. 


Let me know if there's anything else I can help you with!

Greta | Shopify 
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