How can I reset a forgotten restricted passcode?

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How can I reset a forgotten restricted passcode?

ds_4177
Visitor
1 0 0

Does Klarna need your restricted passcode because your site is not live?

Accepted Solution (1)

KristiAtKlarna
Shopify Partner
205 14 39

This is an accepted solution.

Hi @ds_4177 ,

Klarna merchant support (http://klarna.com/merchant-support) sometimes requests collaborator access to a store to support with merchant initiated support requests regarding Klarna On-site messaging app, including accessing the online store theme and the storefront.  If the online store is password protected, Klarna may need the online store password to review the on-site messaging in your storefront.

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Reply 1 (1)

KristiAtKlarna
Shopify Partner
205 14 39

This is an accepted solution.

Hi @ds_4177 ,

Klarna merchant support (http://klarna.com/merchant-support) sometimes requests collaborator access to a store to support with merchant initiated support requests regarding Klarna On-site messaging app, including accessing the online store theme and the storefront.  If the online store is password protected, Klarna may need the online store password to review the on-site messaging in your storefront.