How can I resolve a checkout issue on a Zapiet-enabled site?

Riverside84
Visitor
1 0 0

Our website relies on both Shopify and the add-on app Zapiet to help customers place flower delivery orders that reaches a specific minimum requirement. We had a customer call letting us know that the website was saying their order was not meeting the minimum delivery (when it did), and that when she went to try again and check out a message appeared saying "the order could not be processed because the total has changed." Are there any steps I can take to fix this issue moving forward?

Reply 1 (1)

Olivia
Shopify Staff
1698 146 305

Thanks for connecting with our network, @Riverside84.

 

I read through your reply and also did some research on the third-party app you are using, and it sounds like the issue you are experiencing may be related to the app.

 

It's possible that minimum requirement is not triggering, or perhaps isn't set-up as you intended. It's difficult for us or the Zapiet team to offer that insight without access to your account.

 

As such, I invite you to connect with the Zapiet support team to investigate delivery requirements. I trust they will be able to further support.


Warm regards,

Olivia | Social Care @ Shopify 
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