How can I resolve a hold on my payments without business registration documents?

[Atlantic_Store]

HI

I HAD REMOVED BRANDED OR TRADEMARK PRODUCTS FROM MY STORE.

THEY ARE ASKING ME TO SUBMIT DETAILS TO UNHOLD MY SHOPIFY PAYMENTS.

FIRST OF ALL I DON'T HAVE AUTHORIZATION, SUPPLIER INVOICE, I HAVE ALREADY UPLOADED MY GOVERNMENT ISSUED ID I DON'T HAVE BUSINESS REGISTRATION DOCUMENTS CAUSE I AM WORKING FROM HOME.

AND I HAVE CONTACTED MY SUPPLIER AND HE SAID THAT I DON'T NEED AN AUTHORIZATION FOR THE PRODUCTS I SELL ANYONE CAN SELL THEM WITHOUT AUTHORIZATION

PLEASE HELP ME

[Ollie · Accepted solution]

Hey @Atlantic_Store.

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful! Since we cannot authenticate over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics.

In this case, it would be best to reach out to our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.

Let me know if you have any questions.