How can I resolve a routing number error when adding a Wise account to my payout account?

2 0 0

I am trying to add wise account with my Shopify payout account but i am encountering an error that routing number is not supported. Can anyone assist me in troubleshooting that error?

Reply 1 (1)

Shopify Staff
2040 223 325

Hey @VenceWears,


I'd be happy to help!


In order for a bank account to be eligible - it must be a checking account or current account that can receive transfers and is eligible to receive payouts in the currency that Shopify supports for your country. We have a great article that goes into depth about the Bank account requirements for each location Shopify Payments is available.
If you are unable to successfully set up your bank account using the Shopify Payments gateway and claim that it is meeting the requirements, I would suggest that you speak with our live support and explain the error you are receiving. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. 
With that being said, you can get in touch with our live support by navigating to the Help Center
Let me know what you think. 

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog