How can I set a 15 mile delivery radius?

[DaveClark]

Hello, I was just wondering if anyone could help me, I want to set a 15 mile delivery radius. Is there any way of doing this? 

[Luna]

Hey, @DaveClark.

Thanks for reaching out in the Community forum. I noticed that you are a new member, welcome! I'm more than happy to provide you with some information on setting up your local delivery radius. 

For context, you can offer delivery within a distance radius, or you can offer delivery to select postal codes. If you choose a delivery radius, then you can choose to include neighboring states, provinces, or regions by enabling Include neighboring states or regions. To use this feature, you first will want to ensure that your business location has been verified. Once complete, you can follow these steps: 

1. From your Shopify admin, go to Settings > Shipping and delivery.

2. In the Local delivery section, click Manage next to the location where you want to offer local delivery. If you have several locations, then click Show more to display all your locations.

3. Select This location offers local delivery.

4. In the Delivery area section, use one of the following methods to set a delivery area:

   • Set a delivery radius:
     1. Select a unit of measurement and enter the maximum distance between your delivery location and where you want to deliver to. The distance must be less than 160 kilometers or 100 miles.
     2. Choose whether to enable Include neighboring states or regions

5. Optional: If you want to only offer delivery on orders over a certain price, then enter the amount in the Minimum order price section.

6. Enter a delivery price. If you want to offer free delivery, then enter 0.

7. Optional: In the Delivery information section, enter a message to customers with details of your local delivery services.

8. Click Save.

For additional context, check out our help document: Setting up local delivery for online orders. Once you have completed these steps, you can start to fulfill your local delivery orders. 

Please let me know if you have any questions, Dave. In the meantime, I'd love to hear more about your buisness. Is this a new business venture for you?

Talk soon,

[DaveClark]

Hello, thank you for your reply. I have done all these steps, however it is still letting me order from areas outside of my delivery radius.

[Luna]

Hey, @DaveClark.

Thanks for getting back to me. I'm happy to continue to work on this together. To clarify, once you have set up local delivery by following the steps above, are your customers still able to choose the local delivery method outside of the radius selected? Or, is there another shipping option for them to choose from? If you want to have local delivery as your only shipping method, you will have to remove the other shipping method options from the shipping zone. 

Please let me know if that helps! Otherwise, we will need to take a closer look at your account. While we’re not able to provide account-specific support through the Community forums at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. By doing so, our support team can examine your shipping settings more closely.

Talk soon,

[DaveClark]

I have followed all of the instructions and double checked.

I have just done a test order #1004 £11 delivery to York, 85 miles away

This is outside of my 15 mile limit.   How has this happened?

[Luna]

Hey, @DaveClark.

Thanks for providing me with a screenshot. Based on what you've shared, it looks like you have flat fee shipping enabled which is being offered when the distance is outside of local delivery. In this case, the shipping option is called 'Standard' and is most likely found in 'General Shipping Rates.' Can you please double-check your shipping settings (Settings > Shipping and delivery) to see if you have rates set up outside of those for local delivery? Or, if you feel comfortable, you can share a screenshot of your settings with me here, so that I can take a closer look. For example: 

You will need to remove those shipping rates to exclusively offer local delivery. Simply follow the steps below to do so: 

1. Log in to your Shopify admin.
2. Go to Settings, then Shipping and delivery.
3. Click Manage rates beside your existing shipping profile.
4. Scroll down to the shipping zones. Click the ellipsis beside each shipping rate and select Delete. Do this for all the shipping rates you have.
5. Click Save.

Without shipping rates, the only existing fulfillment option will be offered which is local delivery. If you have products that need to be shipped, you may create a separate shipping profile for them and assign shipping rates to only those products. We have a guide on creating shipping profiles on this page. Please note, all the rates from all of the profiles need to be removed for this to work, the ship/pickup/delivery radio buttons will still be present if shipping rates exist anywhere in the store. You still need a Shipping Zone in the profile for this to work, just no rates. If you need help setting this up, please visit our Help Center and log in to your account to create a support request. By doing so, our support team can walk through this process with you live. 

Let me know if you have any questions at all, Dave. I'm happy to help. 

Warmly, 

[DaveClark]

Hi Luna.  That has worked.  Thank you.

Is it possible for us to amend the wording so its more appropriate to the 15 mile radius or to be able to add a note?

It says "This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again."

I'd like to add the mile radius to that or manually enable orders outside of the 15mile is we cover the area.  The 15 mile is a failsafe for us. 

[Luna · Accepted solution]

Hey, @DaveClark.

Thanks for getting back to me. I'm happy to hear that solved the problem! To update the message displayed to your customers when there is a shipping error (outside of the 15 mile radius) you can follow these steps:

1. In your Shopify admin, go to Online Store > Themes.
2. Beside the theme you want to edit, click Actions > Edit languages.
3. Click the Checkout & System tab.
4. Type 'Checkout shipping errors shipping method not available generic' in the filter box.
5. Edit and fill out the boxes to update the text of that box labeled 'One': 

As an example, I changed this to 'Please contact us for more information about your order', and here is how it displays on the checkout page: 

You can update the message as you please. Test that out and let me know how it goes for you, Dave!

Talk soon, 

[DaveClark]

Thank you Luna, brilliant service.

[Luna]

Hi, @DaveClark.

So happy that worked for you. Please don't hesitate to reach back out if you need anything else!

All the best to you,