How can I verify my address for Shopify Payments without a utility bill?

DJHBusiness
Visitor
2 0 1

Photo ID was verified within 30 minutes however the proof of address only allows me to submit a utility bill. I do not pay utilities and therefore have not utility bills and any attempt to submit a recent bank statement has resulted in an automatic decline. Based in the UK.

Replies 3 (3)

Victor
Shopify Staff
2455 226 523

Hi @DJHBusiness,

 

Thank you for getting in touch. Have you received an email about this from our Payments team, or have you only seen a request for documentation in the Shopify admin?

 

If you have received an email, please reply there and inform our team that you do not have a utility bill to provide. This will go to them and they'll be able to get back to you with next steps. If you have not yet received an email, please contact our support team and inform them of the situation. They will be able to escalate your issue to our Payments team for them to review.

Victor | Social Care @ Shopify 
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DJHBusiness
Visitor
2 0 1

Just opened a chat request now, thanks for your help Victor👍

Victor
Shopify Staff
2455 226 523

Hi @DJHBusiness,

 

You're welcome. I hope our team are able to assist you and that we can help get this issue resolved.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog