How do I get a refund for a scam purchase from a closed website?

miguelip
Visitor
1 0 0

I purchased a mini fridge from: thefridgebuis.com off of a tiktok and was charged 59$. i have tried to submit the: Report issue with merchant form but, it needs a url and since thefridgebuis.com closed their website it no longer exists.So its not even letting me file a report. I cant even call a phone number for help because all help has been moved to “shopify help center” WHICH NEEDS THE URL but the url is invalid because HE SHUT THE SITE DOWN. I am unsure what to do and i want my money back.

Reply 1 (1)

threed
Shopify Partner
129 17 47

1, File a chargeback with your bank if you can

2. ICANN says that thefridgebuis.com is registered using NameCheap domain name service. Registered on 3/14/2023 and set to expire a year from then. A new scam.

3. Report the abuse of a user of a NameCheap domain here: https://www.namecheap.com/support/knowledgebase/article.aspx/9196/5/how-and-where-can-i-file-abuse-c...

The complaint should probably be filed under "fraud". 

4. You can also report web crimes here: https://complaint.ic3.gov/

5. You can report a fraudulent Shopify store here: https://help.shopify.com/en/questions/buyer-complaint#/customer-support/report-order-issue 

6. If you know who was promoting the store on TikTok, they are probably a lead to whoever was running the scam.

 

Sorry, and best of luck.

If I helped you, please help me by marking my comment as an accepted solution.
I am open to work and have been working with the Shopify system for several years.