How to access customer service and understand sales and shipping charges?

[KyKellee]

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I have three needs.  First, I cannot find where to call or chat with anyone to save my life. Secondly, I have my bookkeeper access to reports. She wants to be able To record all sales and expenses. It doesn’t seem like the “reporting” access gives her shipping details. 

What’s the easiest way to understand sales and shipping charges? 

[Maz]

Hi @KyKellee!

Welcome to the Shopify Community, and I'd be more than happy to help.

You mentioned you were having trouble reaching support, while I am more than happy to help you out here, if you need to speak about your account in detail then you can reach our live agents at this link here. Simply type your query into the "ask about a topic" bar, then hit continue to support to access.

In regard to shipping and reporting, what type of report is your accountant looking for, are they looking for a report which outlines all sales and expenses pertaining to Shipping? Is that correct? The more information you can give me the better. 

Aside from the above, is this your first store? If so, I have some helpful links below to help you out which are worth bookmarking:

• I'd recommend having a look at Shopify Learn here at this link as it's full of easy to follow courses to grow your skills.
• We have tons of videos on our YouTube channel that help you make changes and use the various features of your store. Check them out and subscribe while you're there!
• Our Help Center right here is also bursting with valuable information on every area you could ever need. 
  
  

Please let me know if you have anything else you want to ask!

[Anindita]

Hi @KyKellee,

For live chat support you can visit here: https://help.shopify.com/en/questions#/contact/chat