How to access customer service and understand sales and shipping charges?

1 0 0
Click to expand...
I have three needs.  First, I cannot find where to call or chat with anyone to save my life. Secondly, I have my bookkeeper access to reports. She wants to be able To record all sales and expenses. It doesn’t seem like the “reporting” access gives her shipping details. 

What’s the easiest way to understand sales and shipping charges? 
Replies 2 (2)

Shopify Staff
1166 129 179



Hi @KyKellee!


Welcome to the Shopify Community, and I'd be more than happy to help.


You mentioned you were having trouble reaching support, while I am more than happy to help you out here, if you need to speak about your account in detail then you can reach our live agents at this link here. Simply type your query into the "ask about a topic" bar, then hit continue to support to access.


In regard to shipping and reporting, what type of report is your accountant looking for, are they looking for a report which outlines all sales and expenses pertaining to Shipping? Is that correct? The more information you can give me the better. 


Aside from the above, is this your first store? If so, I have some helpful links below to help you out which are worth bookmarking:


Please let me know if you have anything else you want to ask!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Shopify Partner
675 34 95

Hi @KyKellee,


For live chat support you can visit here:


Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping