I have set up Amazon to fulfill orders. I can see the orders being sent by Amazon, but my customers are not receiving an email with the shipping confirmation/tracking number. This was working fine when I was using Fulfillrite. How can I get the shipping emails to go out?
If you're using an app, they can make that happen for you.
If you're manually requesting the orders, then I think you can select a box to notify the customer (I haven't done it manually in a year but it used to work like that).
This is a setting within Shopify. Check out this video that shows you how to turn on and off automatic Amazon fulfillment and email notifications!
Below are some resoures for you that include videos, FAQ's, and more information about our apps!
FAQ's - www.bytestand.com
How to use ByteStand-Import Video - https://youtu.be/yef2R2iPsTg
How to use FBA Shipping Video - https://youtu.be/D9nfPLafJDI
How to use Fresh Credit Video - https://youtu.be/WEac3HKOQ_g