How to automate FBA shipping notifications?

lorikeet
New Member
2 0 2

I have set up Amazon to fulfill orders. I can see the orders being sent by Amazon, but my customers are not receiving an email with the shipping confirmation/tracking number. This was working fine when I was using Fulfillrite. How can I get the shipping emails to go out?

Replies 2 (2)
JoesIdeas
Shopify Expert
1669 143 428

If you're using an app, they can make that happen for you.

If you're manually requesting the orders, then I think you can select a box to notify the customer (I haven't done it manually in a year but it used to work like that).

• Creator of Order Automator (automation app to save you and your team time on admin tasks)
• Shopify developer for +10 years
• Contributor on the Speed Boostr blog
• Guy who likes to help people
Cara_ByteStand
Shopify Partner
25 0 0

HI Lorikeet! 

 

This is a setting within Shopify. Check out this video that shows you how to turn on and off automatic Amazon fulfillment and email notifications! 

https://www.youtube.com/watch?v=mDz0kPjFpOo&t=12s

 

Below are some resoures for you that include videos, FAQ's, and more information about our apps!
FAQ's - www.bytestand.com
How to use ByteStand-Import Video - https://youtu.be/yef2R2iPsTg
How to use FBA Shipping Video - https://youtu.be/D9nfPLafJDI
How to use Fresh Credit Video - https://youtu.be/WEac3HKOQ_g