How to change bank info when originally entered incorrectly?

Solved
cindyeklund
Tourist
3 0 1

Hi all, when setting up my Shopify store, I apparently incorrectly put in my the wrong details for my bank account. I am now receiving and error: 

 

To change your bank account, make the following changes:

  • Old account must match the information we have on file. Contact support if you need further help.

The problem is, I can't match the old information as I don't know what error I made.

Accepted Solution (1)
Helen
Shopify Staff (Retired)
Shopify Staff (Retired)
1425 173 271

This is an accepted solution.

Hello, @Raven_Sellers. Welcome to the Community! I’m more than happy to help you get the assistance you need for this. 

 

We’ll need to access your account in order to proceed with the steps to change your bank account information. At this time, we’re not able to provide account-specific support via the Shopify Community, therefore we’d be happy to continue assisting you through live chat, email, or callback instead. Please visit the Shopify Help Center and log in to your account to create a support request.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. But please let me know if you have any other questions or concerns. Thanks!

Helen | Social Care @ Shopify 
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