How to contact Shopify Customer Service effectively?

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How to contact Shopify Customer Service effectively?

Ganne
Tourist
3 0 1

What is the best way to reach Shopify's Customer Service?

Accepted Solution (1)

Shay
Shopify Staff
3009 463 618

This is an accepted solution.

Hi @Ganne 

 

Thank you for reaching out here in the community forums for help. I am sorry to hear you have had such a difficult time contacting our live support. I want to assure you that Shopify offers 24/7 support through both chat and email as well as the option to schedule a callback as long as the wait times are not too high. 

 

I'll include the steps for reaching our live support below for you. I am also happy to answer any general questions you might have about the platform here. If it is account specific you will be better to reach out to our live channels, but general questions can easily be answered in our forums if you prefer. 

 

To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. If you open a related help document and use the contact support at the bottom of the help doc, that will start the support process over again. 

 

If you have any issues with this, please don't hesitate to let me know. All our merchants should have access to our support at any time!

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)

Shay
Shopify Staff
3009 463 618

This is an accepted solution.

Hi @Ganne 

 

Thank you for reaching out here in the community forums for help. I am sorry to hear you have had such a difficult time contacting our live support. I want to assure you that Shopify offers 24/7 support through both chat and email as well as the option to schedule a callback as long as the wait times are not too high. 

 

I'll include the steps for reaching our live support below for you. I am also happy to answer any general questions you might have about the platform here. If it is account specific you will be better to reach out to our live channels, but general questions can easily be answered in our forums if you prefer. 

 

To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. If you open a related help document and use the contact support at the bottom of the help doc, that will start the support process over again. 

 

If you have any issues with this, please don't hesitate to let me know. All our merchants should have access to our support at any time!

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Ganne
Tourist
3 0 1

Hi Shay, thank you very much for pointing me in the right direction! I really appreciate it!