How to fix incorrect shipping rate assumptions in NZ?

Theyarnlady
New Member
5 0 0

Hi. I moved house and had to change my location. The system made me set up my shipping rates all over again and since then it assumes I'm using Deutsch post and none of my shipping links work. (I live in NZ so am definitely not using Deutsch post).

 

I have checked my location, shipping zones etc. but am still stuck. Have tried virtual assistant multiple times. Any suggestions please?

Replies 3 (3)

Summer
Shopify Staff
1293 316 222

Hey, @Theyarnlady! Welcome to Shopify Community!

 

I understand you're encountering an issue with your tracking number links redirecting to the wrong carrier website. This issue is something we need to raise with our shipping team, so the next best step is for you to create a support ticket. By creating a support ticket, we can securely access your account, investigate the problem in more detail, and provide the necessary information to our shipping team for further investigation. Please follow the steps below to create a support ticket, and we'll work on finding a solution for this issue.

 

  1. Visit our Help Center.
  2. Chat with the AI assistant and enter "account concern."
  3. Click Chat with a Support Advisor as shown on this screenshot.

 

If you encounter any problems with creating a support ticket, let me know and I would love to assist you further!

Summer | Social Care @ Shopify 
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Theyarnlady
New Member
5 0 0
Thank you. I tried entering account concern twice but it tries to direct
me to two factor authentication:-(

Could you please raise a support ticket?
Summer
Shopify Staff
1293 316 222

My pleasure, @Theyarnlady! I'm unable to create a support ticket on your behalf, nor investigate the issue myself, as we don't have the ability to securely access accounts on Shopify Community. However, I'm happy to ensure you receive the support you need. 

 

Regarding the issue of being redirected to two-factor authentication, are you being prompted to log in when you interact with the AI assistant? If that's the case, you're on the right track. You need to be logged in to create a support ticket. Once you're logged in, you'll be connected with a support advisor.

 

If you're not being prompted to log in, please let me know so I can provide you with the next steps to get in touch with our support team.

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog