How to process a pending payment from last year?

[marklarner]

Hi

Not sure how I managed to miss this, but I still have a pending payment from June last year - how do I go about processing it. The customer checked out using Visa. And there's no record of the payout in my bank statement.

Thanks!

[Greta]

Hey, @marklarner!

Thanks for posting in the Shopify Community. 

Would you mind sharing a screenshot of the order page from your admin? Feel free to redact any personal information from you or your customer. If you can also share a screenshot of the order's timeline (check out this help document for instructions on finding the timeline) that would be super helpful on determining your next steps.

I look forward to helping you further!