How to set VAT exemptions for physical store purchases vs online?

Shopify Partner
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Hello, I manage a store for a customer, the physical store, the city where the store is located is a VAT-free city. I want to define that everyone who buys in the physical store does not pay VAT and anyone who buys online outside the city will have VAT added to them. So far I have not been able to define, should she upgrade the program? And if so, can you direct me how to define or send me an explanatory video about it, thank you very much

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