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I need help with payment (Failed)

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KainWeir
New Member
3 0 0

Hello, I am running a shopify store last payment date I didn't have enough in my account and I was wondering if there is any manual way to pay it Im not sure in how it will it work my account has the next bill in June will it charge me for 2 months or what? How do I pay my failed bill?

Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
Community Moderator
3223 436 753

This is an accepted solution.

@SarahWahid 

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
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Replies 15 (15)
Trevor
Community Moderator
Community Moderator
3223 436 753

Hey, @KainWeir!

 

Manually charging the outstanding amount wouldn't be something you're able to do from within the admin; however, a Shopify employee can charge your card with our backend tools. Our systems will attempt to charge the card again within three days, so if you're okay with waiting, then no further action would be needed so long as the primary issue with the card has been cleared up. If there are three failed payment attempts, then the store would go into a frozen state, so should the second charge not go through, then we'll want to take a more in-depth look into what error message the bank sent to us.

 

If you'd rather get this cleared up right away, let me know as I can authenticate your account via email so we can manually charge the pending invoice. 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
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 - Was your question answered? Mark it as an Accepted Solution
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oslocoffee
New Member
1 0 0

Hi!  I need to pay my outstanding balance now, so that I can print shipping labels.  They're starting to pile up.

 

Thanks,

 

 John.

 

 

Trevor
Community Moderator
Community Moderator
3223 436 753

@oslocoffee 

Sure thing! I've shipped you an email to get this resolved. 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
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 - Was your question answered? Mark it as an Accepted Solution
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SDO
New Member
1 0 0

I am having the same issue, cannot create labels due to payment failure-bank says payment was never sent...can someone please assist!

Trevor
Community Moderator
Community Moderator
3223 436 753

@SDO 

I have sent you an email to verify the store. Please respond to the email with the requested information so I can get this reviewed.

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
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VeprEka
New Member
4 0 0

I have the same issue. I need to pay my outstanding ballance.

Thank you.

Trevor
Community Moderator
Community Moderator
3223 436 753

@VeprEka 

I have shipped you an email!

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

OakWoodWine
Tourist
9 0 1

I need to do so asap as well please

Trevor
Community Moderator
Community Moderator
3223 436 753

@OakWoodWine 

I've shipped you an email

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

SarahWahid
New Member
2 0 0

Can you please help me too with the same issue. My payment was failed and I need to do it

Trevor
Community Moderator
Community Moderator
3223 436 753

This is an accepted solution.

@SarahWahid 

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Stylixtafashion
New Member
1 0 0

I have the same issue. I need to pay my outstanding ballance.

Thank you.

Trevor
Community Moderator
Community Moderator
3223 436 753

@Stylixtafashion 

Thank you for letting me know. I would recommend using the information in my previous post to create a support request. Our Support team would be happy to help review this with you. 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

briijanell
Tourist
4 1 0

I also need to pay my outstanding balance, can anyone help me?

Trevor
Community Moderator
Community Moderator
3223 436 753

@briijanell 

 

You can pay your outstanding balance by logging into your store and using either the payment method on file, or you can update the payment method by using a different credit card. If you're outside of the United States & India then you can also use Paypal to pay for your bill.

 

If you have any issues, then you will need to contact support for further assistance. You can do this by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog