Is trustworthy after missing orders?

1 0 0 I made an order and I paid by e-transfer but I never received it and I tried to communicate by email or telephone I never got a response and the confirmation url is invalid

Reply 1 (1)

Shopify Staff
1862 254 224

Hi @Frankyllers,


Thank you for reaching out to the Community. 


I definitely understand where you're coming from regarding an order that you placed online and would be happy to share some insight on how we can help. 


As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I'd encourage you to check out our Order FAQ Page for more information on how to proceed. 


If after 4 weeks you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. 


Please let me know if you have any other concerns. 

Blair | Shopify 
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