We just resolved this issue by looking at our previous UPS tracking number to gleam into our account number in question (with Shopify)
See the six alpha/digit number in the tracking number (see below) and call UPS and resolve any outstanding balance and viola!
For anyone reading this thread and wants to avoid the nightmare Shopify caused me - if you get this error:
There is a problem with your UPS account, please contact shipping-ups@shopify
All you do is find an old label and the first 6 (six) digits after the 1Z is your account number - 1Zxxxxxx09873 - call UPS and give them your account number and they will most likely tell you there is a small outstanding balance (mine was $30) - you pay them with a credit card and they turn it back on immediately! Shopify couldn't figure this out at all - 5 days of responses telling me to wait................grrrrr...... I hope this can help someone not have to deal with what I did!
Has printing UPS labels been resolved? If so, what do we need to do to print UPS labels. We get the message " A systems error has occurred" "There was a problem with buying a shipping label." these are US domestic labels.
We don't have any issues printing UPS labels when we go directly to UPS. Would appreciate any comments to resolve this issue as we are paying a higher rate with our UPS account. Thank you.
No, issue has not yet been resolved. We have updated everything and followed the instructions. As of today we are still not able to print UPS labels on Shopify. Still getting the msg. " There was a problem buying shipping labels", and " A system error has occurred and is being investigated". We have to print UPS labels on UPS which costs us more and is more time consuming. We were hoping all the updates would resolve this issue.