Klarna test credentials is not working

New Member
1 0 0

While activating Klarna in our Shopify-store according to the documentation here: https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna#activate-k...

And only have Klarna as payment-options in the admin panel (as well as activating the test mode):

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We are unable to do a test order through the webshop with the following credentials for direct debit: https://developers.klarna.com/documentation/testing-environment/sample-data/se/

image (2).pngimage (3).png

We get an error response regarding a technical error, and please note the TESTDRIVE-banner:
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If we try using credit card credentials provided:

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We get error-message regarding the card credentials:

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Shopify customer service agent has kindly asked us to reach out to Klarna (but the representative was not aware of the new integration paradigm at Shopify). Does anyone in the community have any advice?

Reply 1 (1)
Shopify Partner
6 0 1

Hi @alex_forsen, we'd need some more information to assist you with this. Please reach out to our Swedish Merchant Support team by following this link: https://www.klarna.com/se/foretag/butikssupport/ and they'll be more than happy to help out.