My IBAN is rejected during Shopify Payments setup

Solved
gp27
New Member
1 0 0

I'm trying to setup Shopify Payments, but it doesn't accept my IBAN, even though it has been inserted correctly.
The IBAN belongs to a myPOS bank account (https://www.mypos.eu/)

Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
Community Moderator
3214 435 743

This is an accepted solution.

@DSEEquestrian 

Could you review the steps below and let me know what you find out?

  1. What error are you seeing exactly? The error will give us a good indication of what the issue is and what needs to be fixed. 
  2. Can you confirm that your IBAN is for a banking institution physically located in the Republic of Ireland (where you are located). "Virtual" banks, companies that mimic bank accounts in certain locations (like Payoneer accounts), or banks located in a different country can't be supported.
  3. If the error doesn't hint at what needs to be fixed, and the IBAN is from a banking institution physically located in the Republic of Ireland, then we'll want you to try to update this using Google Chromes Incognito mode. 

If the above does not work, then please contact Shopify Support with a screenshot of the error, and a bank-issued document listing your IBAN so it can be escalated to our Payments team for further review.

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 8 (8)
Trevor
Community Moderator
Community Moderator
3214 435 743

Hey, @gp27

 

If the system is not accepting your IBAN, then it may be coming from an unsupported bank. For Shopify Payments, you would need to connect a standard checking account opened with a European bank.  Other types of bank accounts (e.g., savings) or those with a virtual bank account provider (e.g., e-wallet or cross-border services) are not supported. You will also need to ensure that your IBAN has the "IT" prefix. 

 

If you're using a supported bank account, and the IBAN has an IT prefix, but are still getting the error, then please share a screenshot of the error you see as I can take a look. 

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

fabios76
New Member
1 0 0

Same here, i tried 2 different Iban, but is still rejected.

Trevor
Community Moderator
Community Moderator
3214 435 743

@fabios76 

 

Can you confirm whether the bank account you're trying to add falls within the criteria list above? 

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

sinead20125
New Member
2 0 1
My IBAN isn’t accepted either.
It’s a supported account and it has IE prefix. Error message says “IBAN is invalid” I have tried loads of times changing info to see if it made any difference but it’s still invalid
Please help!
Trevor
Community Moderator
Community Moderator
3214 435 743

@sinead20125 

 

Thank you for letting me know! I have shipped you an email to verify the account so I can escalate the issue over to our Billing team. 

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

DSEEquestrian
New Member
1 0 0

Hi, I am also experiencing this issue with an IE (Irish based) IBAN. 

Trevor
Community Moderator
Community Moderator
3214 435 743

This is an accepted solution.

@DSEEquestrian 

Could you review the steps below and let me know what you find out?

  1. What error are you seeing exactly? The error will give us a good indication of what the issue is and what needs to be fixed. 
  2. Can you confirm that your IBAN is for a banking institution physically located in the Republic of Ireland (where you are located). "Virtual" banks, companies that mimic bank accounts in certain locations (like Payoneer accounts), or banks located in a different country can't be supported.
  3. If the error doesn't hint at what needs to be fixed, and the IBAN is from a banking institution physically located in the Republic of Ireland, then we'll want you to try to update this using Google Chromes Incognito mode. 

If the above does not work, then please contact Shopify Support with a screenshot of the error, and a bank-issued document listing your IBAN so it can be escalated to our Payments team for further review.

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

sinead20125
New Member
2 0 1
I’m sorted now thanks, was putting in ‘1’ instead of ‘i’😂😂