I have just started to receive orders with my Shopify store: ThePositiveSideOfLifeShop.com
I have set up the payment processor with Shopify Payments, and I have connected the appropriate bank account with in the "Payout" section. I have also selected the option to receive payout funds every business day. My first order was on Friday 6/26 and as of today 6/29 I have not received anything in the account nor do I know of any way to check to make sure it is coming.
I'm already shipping out these orders, I just want to make sure I get paid for them with Shopify.
I am still leaning with Shopify, I have not figured out how to send a private message. Now that the phone number to customer service is no longer in service, this is the only option I have found to try and find help. If anyone reading this knows of a better way to reach someone at Shopify support, such as an e-mail address etc, could you please let me know?
Sophia here from Shopify. Welcome to the Shopify Community, and congratulations on your first sales!
While your payout schedule is set to every business day, the pay period may differ based on your location and bank. Keep in mind that Friday payments are grouped together with Saturday and Sunday, then sent together as one payment. I recommend checking the order's Timeline to find out when the payout is scheduled. Please let me know if you have any questions.
I'm sorry to hear that you had some trouble finding contact options. Shopify Support is available 24/7 via live chat and email through the Shopify Help Center. The direct phone line has been temporarily shifted to callbacks in light of increased support requests causing long wait times.
So a customer placed an order with me May 28th, 2021 & it is not JUNE 14th & I haven’t received anything. I have already shipped out the package & everything. Not sure what’s going on.
Please take a look at the order's Timeline to confirm the payment provider used for the transaction. If the order was processed through Shopify Payments, you should see a payout date listed in the order's Timeline as well. Otherwise, you may be able to view details about the payment under a section in the Timeline called Information from the gateway.
Since I'm not able to view your order details from this public space, please provide as much detail as possible about the order (without revealing any customer information). Alternatively, you can get in touch with our support team through the Shopify Help Center so we can review the order with you.