New order

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SKANEX
New Member
3 0 3

Hi , im new to Shopify and this is my question. 

I recieved an order on monday, it is paid and fullfiled. 

It is print on demand with ShineOn. 

It is  now 2 days and that order has not apeared on ShineOn platform! 
How long does ti usually takes or do i need to do something manually ?
PS- i had 2 orders last month and both appeared on ShineOn platform after couple of hours. 

Thanx 

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Nick
Community Moderator
Community Moderator
3993 388 802

This is an accepted solution.

Hi @SKANEX,

Nick here from Shopify. 

I've looked into this for you. Did you download the app or install it from this website here? The ShineOn isn't in the main Shopify App store and seems it can only be installed from the website. Because of this, we wouldn't be able to support any issues with the app as it's not vetted to be in our app store nor is it developed by us. We also would not recommend using apps which are not in the Shopify app store. Your best next step here would be to contact ShineOn directly about this and discuss their shipping times as well as orders appearing on the platform. You can contact them by phone or by reaching out via email here

I hope this helps and if you have any other Shopify related questions, don't hesitate to let me know! 

Nick | Community Moderator @ Shopify 
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SKANEX
New Member
3 0 3

They told me to create duplicate order and sync, That helped and new duplicate order apeared on shineOn platform after 30 sec. Waiting for payment and we  are god to go. 
Thanx

 

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Nick
Community Moderator
Community Moderator
3993 388 802

Thanks for the update. 

Hopefully that works and it continues to be ok for you going forward! 

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog