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No Option for Pick Up so Pay Pal won't give me my money

New Member
1 0 0

Because there is no option for pick up, I have had to create a discount code for those who are ordering my products online but pricing up in person. Because of this they have to act as though they are getting their items shipped. When using PayPal it makes me give them a confirmation that it is shipped, although I cannot give that code because they are picking up. And all over I am not able to receive my money.

Replies 2 (2)
Shopify Staff
Shopify Staff
480 68 139

Hi, @!

I'm Miles from the Social Care team at Shopify.


I can certainly understand having a pickup option can seem a little bit tricky! Thankfully, there are a couple of ways for a "Pick-up in Store" option to be added to your shipping.


One way to do this, would be to create a manual price based rate for free shipping. To do this you would need to go to Settings > Shipping:


  • Click "Manage Rates" next to the profile you're adding the rate to
  • Choose "Add rate" and enter a name (something like "Free Pickup Instore"), price range (e.g. min $0, max $no limit)
  • Click "Save"

You can learn more about price based rates here.


If this isn't suitable for you, we also have some great apps in our Shopify App Store for adding Pick Up options to your checkout. I would suggest Store Pickup + Delivery by Zapiet or Store Pickup Click and Collect by CreativeR.


As for your current issue with PayPal, my best suggestion would be to show the order is fulfilled in your Shopify order screen, and confirm that the customer received the order in person.


Let me know how it goes!

Miles | Social Care @ Shopify 
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Shopify Partner
76 1 3

Hi there,

I am sorry for the delay in responding - we have only just seen a number of mentions on the forum, going forwards we will get a notification for forum posts and respond much quicker. 

Hopefully, you found a solution to your initial query - if you did not trial the Store Pickup + Delivery app, maybe you would like to take a look now - we have a range of new features and the support team is bigger and stronger than ever before.  

If you need any more assistance or information you can email us at, you can also start a live chat via the Support tab in the Store Pickup + Delivery app or by visiting

Take care,