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Orders Showing As Unfulfilled After Being Fulfilled

Solved
konaloft
New Member
3 0 0

Hello,

I have two orders that came in last night, and this morning.  I purchased shipping through shopify, and printed the shipping and packing slips.  However, after going back into the order main page, the two orders are both showing as unfulfilled.  

I then tried to manually change the orders to fulfilled through the actions button on the orders page.  The system says it is marking them as fulfilled, but never actually changes them.  

If I click into the orders themselves, it says on  the top of the page Unfulfilled, however, if you scroll down a bit, it says fulfilled, and gives a tracking number.

Both orders are for just one item each, and I have logged out, and restarted my computer thinking that might trigger something - but no luck.

Any help or advice would be appreciated.

Mahalo!

Accepted Solution (1)

Accepted Solutions
Sophia
Shopify Staff
Shopify Staff
1180 81 140

This is an accepted solution.

As the initial posts in this topic were related to an issue that occurred in December 2019, this topic is now closed to new replies. Please create a new topic for any issues you're experiencing with fulfilled orders being listed as Unfulfilled, providing as much detail as possible so we can best assist you with next steps.

If you need someone to take a look at orders in the admin with you, our support team is more than happy to help via live chat, email, or callback 24/7 through the Shopify Help Center. Thank you! 

Sophia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 43 (43)
Sandy-Simplily
New Member
2 0 0
The same thing happened to us this morning around 9am PST. Wondering if it was a glitch. Tried archiving but still shows unfulfilled.
johnC1
Tourist
8 0 3

Same here.. 

 

Any solution? 

Sophia
Shopify Staff
Shopify Staff
1180 81 140

Hi, @konaloft@Sandy-Simplily, and @johnC1!

Sophia here from Shopify. There were a few reports on December 12, 2019 regarding trouble marking orders as fulfilled. Our developers investigated this and were able to implement a fix to resolve the issues with any affected orders. If anyone is experiencing new instances of this issue, please get in touch with us through the Shopify Help Center so we can investigate further with our Technical Support team. Thank you!

 

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

konaloft
New Member
3 0 0

Hi Sophia,

Thank you guys for taking care of the initial problem.  The two orders that I was having a problem marking as fulfilled are now showing fulfilled.  However, there is still a minor issue that is an off shoot from the original issue.  The problem now is that the two orders are showing up as new orders no matter what I do.   They are totally fulfilled and archived in the system, but next to Orders on my system, there is a (2) notification symbolizing that I have two new/open orders.  There is nothing I can do to clear the notification, and I don't know what I can do to get the (2) notification clear.

Any assistance is appreciated.

Mahalo!

 


@Sophia wrote:

Hi, @konaloft@Sandy-Simplily, and @johnC1!

Sophia here from Shopify. There were a few reports on December 12, 2019 regarding trouble marking orders as fulfilled. Our developers investigated this and were able to implement a fix to resolve the issues with any affected orders. If anyone is experiencing new instances of this issue, please get in touch with us through the Shopify Help Center so we can investigate further with our Technical Support team. Thank you!



515CustomDesign
New Member
1 0 0

I'm having the same issue.  Two orders showing Unfulfilled after being shipped and deliver. 

The_Acadian
New Member
2 0 0

Hi Sophia, I'm having the same problem with my orders. I have 2 so far, not sure if there will be more as the day goes on. 

 

Screen Shot 2019-12-16 at 9.17.11 AM.png

Shopper4
New Member
3 0 0

I'm having the same problem - I've just fulfilled 4 orders but all of them are still showing as unfulfilled. I've tried switching in and out of screens & refreshing etc but to no avail.

rebeccah
New Member
1 0 0

Same here. I've just shipped 30+ and they are not showing as fullfilled. Thought it was a temp glitch and carried on thinking it would come right. But no.

Just been back to the main window, selected a bunch of orders that should have fulfilled - and tried marking as fullfilled under ACTIONS and doesn't work either.

ChristianLopez
Tourist
8 1 0

Same issue, any ideas ? 

MikeLHub
Tourist
5 0 2

same problem.  spoken to support, they are aware and technical team is working on a fix.  hopefully won't take too long.

Foundocity
New Member
1 0 0

We are experiencing the same issue and it will cause us a lot of issues trying to maintain a quick fulfillment of items. Please fix this and advise. Thank you so much!

themineralmaven
New Member
1 0 0

I'm dealing with the same issue on 3 orders. Hoping they can resolve it soon & glad I'm not the only one!!

konaloft
New Member
3 0 0

Update:  Everything on my account has been corrected and is working the right way from what I can tell.  Hopefully it is something that Shopify is correcting sitewide.  I would say try to hang in there until they do.  You might have to make sure they are aware of your site's problems so they can fix individually in the mean time. 



 

MikeLHub
Tourist
5 0 2

Yes agreed.  The orders which we are dispatching now are currently updating correctly.   The old orders from earlier are still not updated correctly.

Johan12
Excursionist
13 0 6

Hi, this is exactly what happened in my store.

 

212.jpg

 

Sophia
Shopify Staff
Shopify Staff
1180 81 140

Hey, @konaloft!

This is definitely unexpected behaviour. As soon as orders are fulfilled and archived, they should disappear from this order count. Sometimes it takes a page refresh to update, and sometimes there are third-party shipping apps involved that can cause a delay. You may even need to clear your cache and cookies if you're not seeing the accurate open order count right away. 

 

In this case, it is possible that the issue with order fulfillment caused a delay. Let me know if you're still experiencing the issue and I'd be happy to take a closer look. Thanks!

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Sophia
Shopify Staff
Shopify Staff
1180 81 140

@515CustomDesign, @

 

Hi, everyone! Thank you for reaching out about your respective store's orders. I just wanted to provide everyone with an update here. Our developers have implemented a fix that should be automatically updating the order status to 'Fulfilled' shortly for any orders that you did attempt to mark as fulfilled earlier. There is no further action required on your part at this time, as the issue should be resolving itself.

I'm happy to hear that some of you are already starting to see orders marked as 'Fulfilled' in the admin. Thank you so much for your patience while we looked into this! I'm here if you have any questions.

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

storeman
New Member
1 0 0

We had the same issue with our store.  Thanks for the fix.

Sandy-Simplily
New Member
2 0 0
This is the response I got. It got fixed and for older orders, I archived
them one by one before hand so hard to tell if it applied retroactively.

Hey Sandy,

Thanks so much for reaching out to Shopify Support! I'm Dani and I'm a Guru
here.

I'm just emailing to confirm that we have identified an issue with our
order fulfilment at the moment and it is actively being worked on by our
technical team.