payment are on hold

Tonu33
New Member
1 0 0

"Your payouts from Shopify Payments are on hold

Your Shopify Payments account needs to be verified. You can still make sales while your payouts are on hold."

 

I am getting this message come up but l have confirmed all my details. how do l fix this ? 

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Nick_Marketing
Shopify Partner
586 141 171

Hi,

I recommend you to email directly to Shopify's Merchant/Technical support. They should assist you with the issue!
Contact page link: https://www.shopify.com/contact

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.
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Helen
Shopify Staff
Shopify Staff
1289 165 214

Hey, @Tonu33! Thanks for reaching out about this. So, did you already upload the requested information through your admin? How long ago did you do that?

 

It can take a few days for your details to be reviewed and verified, at which time the 'Payouts on Hold' notification banner will be removed. However, if it has been a significant amount of time since you uploaded your information, then the best course of action is to reply to the original email you would have received informing you of the request for documentation, as advised on this FAQ page. This way, you’ll be put in direct contact with the Analyst working on your account; Because of the confidential nature of this type of information, they are the only one who will be able to discuss your account with you and provide an update.

 

Hope this helps!

Helen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Helen
Shopify Staff
Shopify Staff
1289 165 214

Hey again, @Tonu33! Just following up with you about this to make sure you get paid. Were able to get in touch with an Analyst and get this sorted out?

Helen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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