Why are my Shopify Payments still on hold after verification?

[Tonu33]

"Your payouts from Shopify Payments are on hold

Your Shopify Payments account needs to be verified. You can still make sales while your payouts are on hold."

I am getting this message come up but l have confirmed all my details. how do l fix this ? 

[Nick_Marketing]

Hi,

I recommend you to email directly to Shopify's Merchant/Technical support. They should assist you with the issue!
Contact page link: https://www.shopify.com/contact

[Helen]

Hey, @Tonu33! Thanks for reaching out about this. So, did you already upload the requested information through your admin? How long ago did you do that?

It can take a few days for your details to be reviewed and verified, at which time the 'Payouts on Hold' notification banner will be removed. However, if it has been a significant amount of time since you uploaded your information, then the best course of action is to reply to the original email you would have received informing you of the request for documentation, as advised on this FAQ page. This way, you’ll be put in direct contact with the Analyst working on your account; Because of the confidential nature of this type of information, they are the only one who will be able to discuss your account with you and provide an update.

Hope this helps!

[Helen]

Hey again, @Tonu33! Just following up with you about this to make sure you get paid. Were able to get in touch with an Analyst and get this sorted out?