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Payments setting

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Miss
New Member
1 0 0
I try to setup my Shopify payments but my date of birth is the problem I don’t know why I can not use my real date of birth. Is giving me invalid. I try to see if I used another date of birth but I can not find anything.1990-9-9. Is my real date of birth. I don’t know what to do and i can not move on. Am just here and I have a lot to setup. Please I need help tell me what the problem is
Accepted Solution (1)

Accepted Solutions
Nick
Community Moderator
Community Moderator
4522 434 989

This is an accepted solution.

Hi @harithizn, can you try adding it in like 2000-07-10 instead of 2000/07/10. So using a - instead of a /. Let me know if that works for you. 

Nick | Community Moderator @ Shopify 
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Replies 19 (19)
Nick
Community Moderator
Community Moderator
4522 434 989

Hi @Miss,

 

Nick here from Shopify. 

 

This does sound very strange if I'm being perfectly honest. I've never heard of the settings not accepting the date of birth before. Could you screenshot where exactly you are having the error and the error message you are receiving please as that will give me a much more clear idea of where you are in the process and how to rectify this for you then? Could you also let me know what country your store is based out of? Just to make sure it is one which complies with Shopify Payments as it isn't available worldwide. 

 

Shopify has a guide for setting up Shopify Payments which you can see here, but it doesn't mention anything about date of birth or personal settings, mainly bank account settings. 

 

Looking forward to hearing from you. 

 

All the best, Nick

Nick | Community Moderator @ Shopify 
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Grips
Tourist
3 0 11

Hi any help here? im new to shopify ust launced and cant set up payments as it says my dob is invalid. Ive tried so many combinations

Nick
Community Moderator
Community Moderator
4522 434 989

Hi @Grips,

 

When putting your DOB into the field, it needs to be exactly the same as shown below the input box. Just to confirm, do you mean the DOB as seen in the screenshot below when you go to Settings > Payment Providers > Complete Account Setup > Personal Details

 

20-01-aabl6-54b9j

 

When inputting the detail here you would need to add the dashes (-) also. So for example, it would be 1985-03-12 . 

 

Would you be able to try that and let me know, please? 

Nick | Community Moderator @ Shopify 
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dsm6
New Member
1 0 0

hi, i'm having the same issue and i did what you suggested plus other different ways

Nick
Community Moderator
Community Moderator
4522 434 989

Hi @dsm6,

 

That is very strange. Can I ask what country you are based in and what is showing up when you try to enter your DOB details in? Is there an error message or does it just not go through for you? If you could give me the exact details it would be hugely helpful in troubleshooting this for you. Let me know!

Nick | Community Moderator @ Shopify 
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harithizn
Tourist
3 0 1

i tried setting up my payment it says yyyy/mm/dd so i put in 2000/07/10 but it keeps on saying its invalid  and i am based in singapore!

Nick
Community Moderator
Community Moderator
4522 434 989

This is an accepted solution.

Hi @harithizn, can you try adding it in like 2000-07-10 instead of 2000/07/10. So using a - instead of a /. Let me know if that works for you. 

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

harithizn
Tourist
3 0 1
Yes it works im so stupid ahahha thank u
katherinezz
New Member
4 0 0
Hey I was wondering if you can help me with the same problem. I keep trying and it keeps telling me its invalid for some reason i tried / and also the - and neither worked.
harithizn
Tourist
3 0 1
Hello 😄 replace the / with -
Nick
Community Moderator
Community Moderator
4522 434 989

Hi @katherinezz,

 

Just to make sure there are no spaces after you add the - also and to write the full year (1986 for examples instead of 86). 

Nick | Community Moderator @ Shopify 
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katherinezz
New Member
4 0 0
great thanks and Do you think you can help me change my banking info on my payment I tried many times and it tells me my conformation of my old bank account is incorrect and now I cant change it. What do I do?
Nick
Community Moderator
Community Moderator
4522 434 989

Hi @katherinezz, we wouldn't be able to change, add, or adjust any banking information as it would be too sensitive. 

 

Are you trying to change the bank details in your admin to get paid here or for the billing of your Shopify plan? If you could screenshot where exactly you are referring to (without any sensitive information) it would be a huge help to find out where exactly you mean. 

Nick | Community Moderator @ Shopify 
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Nick
Community Moderator
Community Moderator
4522 434 989

Hi @katherinezz,

 

I have reached out to you directly about this. If for any reason you didn't receive an email, please let me know here. 

Nick | Community Moderator @ Shopify 
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Amalia123
Tourist
4 0 1

Hi 

 

I am not based in the US so i do not have a SSN number but only an EIN number as i have a registered business in the US with a US bank account, physical address and telephone number. 

 

How do i get around this?

 

Regards 

Diana

Nick
Community Moderator
Community Moderator
4522 434 989

Hi @Amalia123,

If you are not based in the USA but are looking to have a store with USA Shopify Payments, you must have the requirements listed below:

  1. Government issued photo ID (driver's license, passport, etc. - non-US ID may be accepted)
  2. A Tax ID in the United States:
    1. EIN if you have an LLC/Corp
    2. SSN if you are a Sole Proprietor
  3. Business registration document (Registered in the US with the government)
  4. Proof that the business is actually operating from the US. This can include tracking showing you are shipping from the US or proof of a physical US address (not a forwarding address), or more, at Shopify's discretion.
  5. A USD checking account opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this, it has to be a real US bank

If you are confident you have all of these, let me know and I will reach out to you directly via email so I can send this to the relevant team to review. 

Nick | Community Moderator @ Shopify 
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Amalia123
Tourist
4 0 1

Hi Nick

I have all those but my routing number is giving an error maybe because its a payoneer account?

Can i use a transferwise account in this case? 

Regards

Diana

Nick
Community Moderator
Community Moderator
4522 434 989

Hi @Amalia123,

You wouldn't be able to use any accounts which are virtual. I believe both Payoneer and Transferwise are. It must be a physical legitimate bank and bank account within the USA and which operates on USA soil. 

I would also advise against trying to add your bank account before the review. With what you are looking to do, you shouldn't use Shopify Payments for a region you are not in until you have been reviewed and given the go ahead by Shopify. It could cause potential problems with payouts as a consequence. 

Nick | Community Moderator @ Shopify 
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Amalia123
Tourist
4 0 1

Thanks. I await the review.