Payout bank account - Change of details

Solved
adamct
Tourist
3 0 1

Hello,

 

I need to change the bank details of my payout bank account, but I don't have my old account number and sort code. The old account was web based and has been deleted due to lack of use while I was building my Shopify store. I have no way of finding out the old details that are normally required to update the account number and sort.

 

Could a Shopify rep please assist? 

Accepted Solutions (2)

Accepted Solutions
Ren
Shopify Staff
Shopify Staff
805 54 124

This is an accepted solution.

Hi @adamct

Thanks for your post! I can certainly help you out. Can you double check the following to see if you can access the information you need?  

 

  • Look for a Void Cheque: A blank cheque issued from your bank which shows the banking details of the account in question
  • Access Online Banking: Check to see if you still have access to the bank account login. You could log in to online banking (if available) and should be able to locate the banking details there.
  • Contacting a bank representative: You could also contact your bank directly to request the old banking details.
  • Search for a paper statement from bank: See if you have an old paper statement in your files from your bank to find these details (if available)

If you're unable to retrieve these details, please check your email as I have sent you a message with the next steps to take. 

 

Ren | Social Care @ Shopify 
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View solution in original post

Ren
Shopify Staff
Shopify Staff
805 54 124

This is an accepted solution.

Hello! 

This is Ren from the Shopify Support team, thanks for reaching out. 

We'll need to access your account in order to resolve this issue.

While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

 

Ren | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 97 (97)
Ren
Shopify Staff
Shopify Staff
805 54 124

This is an accepted solution.

Hi @adamct

Thanks for your post! I can certainly help you out. Can you double check the following to see if you can access the information you need?  

 

  • Look for a Void Cheque: A blank cheque issued from your bank which shows the banking details of the account in question
  • Access Online Banking: Check to see if you still have access to the bank account login. You could log in to online banking (if available) and should be able to locate the banking details there.
  • Contacting a bank representative: You could also contact your bank directly to request the old banking details.
  • Search for a paper statement from bank: See if you have an old paper statement in your files from your bank to find these details (if available)

If you're unable to retrieve these details, please check your email as I have sent you a message with the next steps to take. 

 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

adamct
Tourist
3 0 1

Thank you @Ren for responding so quickly - I have replied to the email.

RandyB
Tourist
4 0 1
Hello

I can’t find my old account information as I closed this account but need to update a new bank account to recieve payouts, how do I do this?
Ren
Shopify Staff
Shopify Staff
805 54 124

Hi @RandyB

 

Thanks for getting in touch. Can you confirm you were unable to find the old number by any of the following measures: 

  • Look for a Void Cheque: A blank cheque issued from your bank which shows the banking details of the account in question
  • Access Online Banking: Check to see if you still have access to the bank account login. You could log in to online banking (if available) and should be able to locate the banking details there.
  • Contacting a bank representative: You could also contact your bank directly to request the old banking details.
  • Search for a paper statement from bank: See if you have an old paper statement in your files from your bank to find these details (if available)

If you're unable to retrieve these details, that's okay. I have reached out via email to provide you the next steps! 

Thanks, 

Ren | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

MikeDelphino
New Member
1 0 0

Hi 

We have the same issue, please could you reset our bank account? we don't have anymore access to the bank account numbers.

 

Thank you very much for your help

 

 

Ren
Shopify Staff
Shopify Staff
805 54 124

Hello @MikeDelphino

Thanks for reaching out. I have sent you a secure email to get the process of resolving this for you started. Please respond via email as directed. 

Cheers, 

Ren | Social Care @ Shopify 
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khxos
New Member
1 0 0

Hi @Ren7, my name is Anderson and I'm having the same issue that @adamct is having. I've tried contacting my both my banks and no one can help me get the old information. Would you be able to help me in the same way?

Ren
Shopify Staff
Shopify Staff
805 54 124

Hi @khxos

Thanks for reaching out, I can certainly help. I have sent you a secure email with further instructions. Please follow up as directed and we can proceed with an escalation to our Accounts team to help you out. 

Ren | Social Care @ Shopify 
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Mikenado
Tourist
5 0 1

Hi @Ren 

 

I'm having the same issue as everyone else is. I find it curious that i'm being asked to update my bank details when I haven't changed them in years. 

 

i can't get access what I entered into on my account to be able to change it but i do have the information required. 

 

Hopefully you can provide me with assistance 

 

Michael

Ren
Shopify Staff
Shopify Staff
805 54 124

Hi there, 

Thank you for your message! We can certainly help you out. I have sent a secure email to get the ball rolling on this for you. Please respond as directed and we can move forward from there. If you have any questions, feel free to add them to your email or respond here. 

 

Ren | Social Care @ Shopify 
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Meserwaa
New Member
1 0 0
Hello,
I have a problem updating my payout information. I think I made a mistake with the account information I entered.. so now I don’t know exactly what I entered in order for me to enter the right details. Thanks for the help in advance
Bonny_Forant
New Member
6 0 0

Can you send me the same email please. Thank you.

Mikenado
Tourist
5 0 1

Hey Ren

 

I responded to your email. Just waiting on a response.

 

Thank you

Ren
Shopify Staff
Shopify Staff
805 54 124

@Mikenado,

Thank you! I have sent your request for help along to our Accounts team. Please allow 24-72 hours for them to review and process the request. You can expect any follow up via email directly. 

 

Ren | Social Care @ Shopify 
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Ren
Shopify Staff
Shopify Staff
805 54 124

Hello @Bonny_Forant & @Meserwaa

Thank you both for getting in touch. As long as you have exhausted the list noted at the beginning of the thread (I will include it below), then we can certainly proceed via email. It's always recommended to make sure you definitely cannot access the old bank number since this would be the fastest way of getting yourself set up with a new account. 

 

  • Look for a Void Cheque: A blank cheque issued from your bank which shows the banking details of the account in question
  • Access Online Banking: Check to see if you still have access to the bank account login. You could log in to online banking (if available) and should be able to locate the banking details there.
  • Contacting a bank representative: You could also contact your bank directly to request the old banking details.
  • Search for a paper statement from bank: See if you have an old paper statement in your files from your bank to find these details (if available)

I have reached out to you both via email to move forward should the above steps not result in finding a valid bank account number to work with. 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ProudPapa
Tourist
4 0 1

Hello @Ren , 

 

I am having the same issue as the users on this thread. Can you please assist? I have moved and no longer have access to the old account information. 

cyane-skin-care
New Member
1 0 0

Hi so I am also have a similar problem and have been trying to get into contact with one of you for a while now. My account isn't paying out. I can't change the banking info because I entered it wrong when i made the account. therefore i dont have the old banking number because there is no way to know what I put in before. 

Ren
Shopify Staff
Shopify Staff
805 54 124

Hey @ProudPapa and @cyane-skin-care

Thanks for getting in touch about this. 

I have gone ahead and sent you each secure emails with some instructions. Please respond as requested whenever you get a chance and our team can escalate your request for you. 

 

Ren | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Christineenvall
New Member
2 0 0

 Hi Team, 

I have entered our old account number multiple times to add in the new one but for some odd reasons its giving me a message stating that it doesnt match. 

Can someone please assist me in figuring out the solution to change my bank details?